Glitter colour variation
At Kaleidoscope Glitter Co, We pride ourselves on bringing you the sparkle you expect! While we do our best to accurately represent colours online, variations can occur due to screen settings. If you're unsure about a shade, feel free to contact us for additional information or consider ordering a sample to ensure it meets your vision perfectly.
Privacy Policy
This Privacy and Safety Policy ("Policy") outlines how Kaleidoscope Glitter Co ("we," "us," or "our") collects, uses, and discloses information about you ("you" or "your") when you visit our website (https://www.kaleidoscopeglitterco.com.au/) (the "Site") and use our services (collectively, the "Services").
We are committed to protecting your privacy and ensuring the safety of your information. This Policy is designed to help you understand our practices and the choices you have about your information.
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Information We Collect
We collect two types of information about you:
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Personal Information: This information identifies you as an individual and may include your name, billing and shipping address, email address, phone number, and payment information. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact customer service.
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Non-Personal Information: This information does not identify you as an individual and may include your browsing history, IP address, device type, and operating system. We collect this information automatically when you visit our Site.
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How We Use Your Information
We use the information we collect about you for the following purposes:
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To process your orders and fulfil your requests.
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To create and manage your account.
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To improve our Site and Services.
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To send you promotional emails and communications. (You can opt-out of receiving these communications at any time.)
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To personalize your experience on our Site.
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To analyse trends and statistics.
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To prevent fraud and maintain the security of our Site and Services.
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Sharing Your Information
We may share your information with third-party service providers who help us operate our business and provide our Services. These service providers are contractually obligated to keep your information confidential and secure. We will not share your information with any third-party for marketing purposes without your consent.
We may also disclose your information if we are required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process served on us, or to protect and defend our rights or property.
Your Choices
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You have the following choices regarding your information:
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Access and update your information. You can access and update your account information at any time by logging into your account.
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Opt-out of marketing communications. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send you.
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Delete your account. You can request to delete your account by contacting us.
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Data Security
We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
Changes to this Policy
We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on our Site. You are advised to review this Policy periodically for any changes.
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Contact Us
If you have any questions about this Policy, please contact us by email at kalglitterco@gmail.com
Effective Date: 08/05/2024
Payment policy
This Payment Processing Policy ("Policy") is part of and incorporated by reference into our Terms of Service and outlines how Kaleidoscope Glitter Co ("we," "us," or "our") handles payments for products and services offered through our website (https://www.kaleidoscopeglitterco.com.au/) (the "Site").
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Payment Methods
We accept a variety of secure payment methods for your convenience, including:
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Credit Cards (Visa, Mastercard, American Express, etc.)
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Debit Cards
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Digital Wallets (Apple Pay, Google Pay, etc.)
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Payment Processing
We utilize a secure third-party payment processor to handle all financial transactions on our Site. This means your credit card information is never stored on our servers. The payment processor adheres to industry security standards to ensure the safety and confidentiality of your financial information.
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Transaction Fees
We strive to offer competitive pricing and do not typically charge any additional transaction fees on top of the product or service price. However, some payment methods may incur fees imposed by the issuing bank or financial institution. These fees will be displayed during checkout before you finalize your order.
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Order Verification and Authorization
We reserve the right to verify and authorize all orders placed on our Site. This may involve verification of billing information, address verification, and fraud checks. We may also contact you for additional information if necessary.
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Order Cancellation
If your order is cancelled before shipment, any authorized funds will be refunded using the original payment method. Processing times for refunds may vary depending on your bank or financial institution.
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Fraud Prevention
We take fraud prevention seriously and employ various measures to protect our customers and our business. We may cancel orders suspected of fraudulent activity.
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Security
We are committed to protecting your financial information. We utilize industry-standard security measures to safeguard your data, including encryption of sensitive information during transmission.
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Changes to this Policy
We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on our Site. You are advised to review this Policy periodically for any changes.
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Contact Us
If you have any questions about this Policy, please contact us by email at kalglitterco@gmail.com
Effective Date: 08/05/2024
Shipping policy
This Shipping Policy ("Policy") outlines how Kaleidoscope Glitter Co ("we," "us," or "our") ships products purchased through our website (https://www.kaleidoscopeglitterco.com.au/) (the "Site").
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Processing Times
We strive to process and ship orders within 7 business days of receiving them. This timeframe may vary depending on the availability of products and order volume. You will receive a confirmation email with tracking information once your order ships.
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Shipping Options
We offer a variety of shipping options to meet your needs and budget. Shipping costs are calculated based on the weight of your order and your chosen shipping method. These options will be displayed during checkout before you finalize your order.
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Standard Shipping: This is the most economical option, with delivery within 4-6 business days after processing.
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Express Shipping: This option offers faster delivery, typically within 3-4 business days after processing.
International Shipping
Unfortunately we don’t offer international shipping at this time.
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Order Tracking
You will receive a shipping confirmation email with a tracking number once your order ships. You can use this tracking number to check the status of your delivery on the carrier's website.
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Delivery Exceptions
We cannot guarantee delivery times on orders shipped to remote locations or during peak shipping seasons. We will do our best to notify you of any unexpected delays.
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Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately. We will work with the carrier to locate your package or file a claim on your behalf.
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Changes to this Policy
We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on our Site. You are advised to review this Policy periodically for any changes.
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Contact Us
If you have any questions about this Policy, please contact us by email at kalglitterco@gmail.com
Effective Date: 08/05/2024
Returns and Refunds policy
This Returns and Refunds Policy ("Policy") outlines the guidelines for returning or exchanging products purchased on the Kaleidoscope Glitter Co website (https://www.kaleidoscopeglitterco.com.au/) (the "Site"). We comply with the Australian Consumer Law (ACL) which guarantees certain consumer rights.
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Our Returns and Refunds Policy
In addition to your rights under the ACL, we offer a customer-friendly return and refund policy:
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Return Window: You can return most unused and unopened items within 3 days of receiving your order.
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Condition of Returned Items: Returned items must be in their original packaging, with all tags and labels attached, and in a saleable condition.
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Return Shipping Costs: We will cover the cost of return shipping for exchanges or if the return is due to our error (e.g., wrong item shipped). For other return reasons (e.g., change of mind), you will be responsible for the return shipping costs.
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Exceptions to our Policy
There are a few exceptions to our return and refund policy:
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Used or Opened Items: We cannot accept returns for used or opened items unless they are faulty or defective.
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Custom-Made Products: Custom-made products cannot be returned or refunded unless they are faulty or defective.
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Sale Items: Discounted or sale items may have a different return policy, which will be clearly communicated at the time of purchase.
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Return Process
To initiate a return, please contact us by email at kalglitterco@gmail.com with your order number and reason for return. We will provide you with instructions on how to return your items.
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Refunds
Once we receive your returned item and verify that it meets the conditions outlined above, we will issue a refund using the original payment method within 3 business days. Please note that processing times for refunds may vary depending on your bank or financial institution.
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Your Rights Under the ACL
The ACL provides you with certain consumer guarantees, including the right to a repair, replacement, or refund for faulty, defective, or incorrectly described goods. You can find more information about the ACL on the Australian Competition and Consumer Commission (ACCC) website: https://www.consumer.vic.gov.au/consumers-and-businesses/products-and-services/refunds-repairs-and-returns
Copyright and Intellectual property policy
This Website Copyright and Intellectual Property Policy ("Policy") outlines the ownership and use of intellectual property on the Kaleidoscope Glitter Co website (https://www.kaleidoscopeglitterco.com.au/) (the "Site").
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Copyright
All content on the Site, including text, graphics, logos, images, icons, video, software, and other materials (collectively, the "Content") is the copyrighted property of Kaleidoscope Glitter Co ("we," "us," or "our") or its licensors. All rights reserved.
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Use of the Site
You are granted a limited, non-exclusive, and revocable license to access and use the Site for personal and non-commercial purposes only. You may not download, copy, modify, reproduce, distribute, transmit, display, publish, sell, or commercially exploit any Content without our prior written consent.
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Trademarks
The trademarks, logos, and service marks displayed on the Site are our registered or unregistered trademarks (collectively, the "Trademarks"). You may not use or display the Trademarks in any manner without our prior written consent.
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User Content
If you submit any content to the Site (including comments, reviews, photos, or videos) (collectively, "User Content"), you grant us a non-exclusive, irrevocable, royalty-free, worldwide license to use, reproduce, modify, publish, distribute, and translate the User Content in any media format and for any purpose. You also represent and warrant that you own all rights to the User Content or have obtained all necessary permissions and licenses to submit it.
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Prohibited Uses
You agree not to use the Site for any unlawful purpose, including but not limited to:
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Violating any applicable laws or regulations.
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Infringing on the intellectual property rights of others.
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Transmitting any harmful or defamatory content.
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Interfering with the normal operation of the Site.
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Copyright Infringement
We respect the intellectual property rights of others. If you believe that any Content on the Site infringes on your copyright, please contact us at kalglitterco@gmail.com with the following information:
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A description of the copyrighted work that you claim has been infringed.
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A description of the allegedly infringing material on the Site.
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Your address, telephone number, and email address.
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A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
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A signed statement by you, under penalty of perjury, that the information in your notification is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
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Disclaimer
The Content on the Site is provided "as is" and without warranties of any kind, express or implied. We disclaim all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Content is accurate, reliable, or error-free.
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Limitation of Liability
We will not be liable for any damages arising out of or related to your use of the Site, including but not limited to, direct, indirect, incidental, consequential, or punitive damages.
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Changes to this Policy
We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on the Site. You are advised to review this Policy periodically for any changes.
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Contact Us
If you have any questions about this Policy, please contact us by email at kalglitterco@gmail.com
Effective Date: [08/05/2024]